Terms and Conditions Gevako B.V.
Article 1 – Definitions
1.1. Gevako: The private limited company Gevako B.V., established in the Netherlands.
1.2. Customer: The natural person (consumer) or legal entity (business customer) who enters into an agreement with Gevako.
1.3. Product: All products and related services offered by Gevako.
1.4. Agreement: Any agreement concluded between Gevako and the Customer for the purchase of products.
1.5. Website: Gevako’s online store, accessible via gevako.com, gevako.nl, and other domains.
Article 2 – Applicability
2.1. These terms and conditions apply to all offers, orders, and agreements made or established via the Website.
2.2. By placing an order via the Website, the Customer agrees to these terms and conditions.
2.3. Deviations from these terms and conditions are only valid if they have been expressly agreed upon with Gevako in writing.
Article 3 – Offers and Prices
3.1. All offers on the Website are without obligation and valid while stocks last.
3.2. The prices stated on the Website include VAT and exclude shipping costs, unless stated otherwise.
3.3. Obvious errors or clerical mistakes in the offer, such as unrealistically low prices, are not binding on Gevako.
3.4. Gevako reserves the right to change prices. For the Customer, the price stated on the Website at the time of the final order applies.
Article 4 – Payment and Retention of Title
4.1. Payment must be made via the payment methods offered on the Website prior to delivery, unless otherwise agreed.
4.2. The Customer is obliged to immediately report any inaccuracies in the payment details provided or stated to Gevako.
4.3. All products delivered by Gevako remain the property of Gevako until the Customer has fulfilled all financial obligations under the agreement (retention of title).
Article 5 – Delivery and Execution
5.1. Gevako will exercise the greatest possible care when executing orders.
5.2. Delivery takes place at the delivery address specified by the Customer.
5.3. The delivery times stated on the Website are indicative. The Customer cannot derive any rights or claims for compensation from any exceeding of the delivery time, unless the delay is unreasonably long.
5.4. The risk of damage and/or loss of products rests with Gevako until the moment of delivery to the Customer, unless expressly agreed otherwise.
Article 6 – Right of Withdrawal and Returns
6.1. The Customer has the right to dissolve the agreement within 30 days of receiving the product without giving any reason.
6.2. To exercise the right of withdrawal, the Customer must notify Gevako unequivocally of the decision to withdraw from the agreement by email (or via the return form on the Website).
6.3. The product must be returned to Gevako no later than 14 days after the notification mentioned in paragraph 6.2, in its original condition and, if reasonably possible, in its original packaging.
6.4. Return costs:
- For consumers within the Netherlands, return costs are reimbursed by Gevako.
- For consumers outside the Netherlands, return costs are at their own expense.
- For business customers (B2B), both within and outside the Netherlands, return costs are always at their own expense.
Article 7 – Warranty and Conformity
7.1. Gevako guarantees that the products comply with the agreement, the stated specifications, and the reasonable requirements of reliability and/or usability.
7.2. If a product shows a defect, the Customer must report this to Gevako in writing or by email within a reasonable period (preferably within 2 months) after discovering it.
7.3. The warranty is void if the defect has arisen due to improper or inappropriate use, failure to follow the installation instructions, or due to modifications made by the Customer or third parties.
Article 8 – Liability and Force Majeure
8.1. Gevako’s liability towards the Customer is limited to the amount of the purchase price of the product in question, unless the damage is the result of intent or deliberate recklessness on the part of Gevako.
8.2. Gevako is never liable for indirect damage, including but not limited to consequential damage, lost profits, missed savings, loss of data, and damage due to business interruption.
8.3. Gevako is not obliged to fulfill any obligation if it is prevented from doing so as a result of force majeure (such as failures at suppliers, transport problems, or strikes).
Article 9 – Communication and Customer Reviews
9.1. Gevako strives for optimal service. By accepting these general terms and conditions and completing an order, the Customer agrees that Gevako may send a one-time email after purchase requesting a review or rating of the product or service.
Article 10 – Complaints Procedure
10.1. Complaints about the execution of the agreement must be submitted to Gevako by email in a timely, complete, and clearly described manner.
10.2. Submitted complaints will be answered within a period of 14 days after receipt. If a complaint requires a longer processing time, the Customer will receive an acknowledgment of receipt within 14 days with an indication of when a more detailed response will follow.
10.3. For consumers in the EU, it is also possible to register complaints via the European Commission’s ODR platform (http://ec.europa.eu/odr), provided the complaint is not already being handled elsewhere.
Article 11 – Applicable Law, Disputes, and Language
11.1. All agreements between Gevako and the Customer are exclusively governed by Dutch law. This also applies if the Customer is resident or established abroad.
11.2. All disputes arising from or related to agreements between Gevako and the Customer will be submitted exclusively to the competent court in the district of Midden-Nederland.
11.3. Governing language: These general terms and conditions may be made available in multiple languages on the Website. In the event of ambiguities, differences in interpretation, or contradictions between the Dutch text and any translations, the Dutch version is at all times leading, decisive, and legally binding.
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